Privacy Policy

1. Introduction

Welcome to Carrillo Tours. We respect your privacy and are committed to protecting your personal information when you visit our website, contact us, request a tour, or arrange transportation.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices you have regarding your personal information.

Carrillo Tours operates in the Sámara and Playa Carrillo area of Guanacaste, Costa Rica.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and contact information

• Name
• Email address
• Phone number or WhatsApp contact details

Travel and booking information

• Preferred travel dates
• Number of travelers and relevant age information
• Tour, excursion, or transportation preferences
• Pickup and destination details
• Flight information when needed to arrange airport transportation
• Budget preferences and other details you voluntarily provide

Communications

• Messages and inquiries you send through our website, email, phone, or WhatsApp
• Information you provide when requesting a custom itinerary or asking about our services

Technical information

• Information such as IP address, browser type, device information, and website usage data may be collected through cookies or similar technologies, depending on the tools enabled on our website.

Please avoid sending sensitive personal information unless it is necessary for your request.

3. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide customer support.
• Check availability and coordinate tours, excursions, and transportation.
• Prepare personalized travel recommendations or proposals.
• Communicate about your booking, travel arrangements, or changes to services.
• Process payments or coordinate payment arrangements where applicable.
• Improve our website, services, and customer experience.
• Maintain business records and meet applicable legal obligations.
• Send promotional communications where permitted by law and, when required, with your consent.

You can opt out of promotional communications at any time. We may still contact you about an active inquiry, booking, or other necessary service-related matter.

4. How We Share Information

We do not sell your personal information.

We may share relevant information with trusted third parties when reasonably necessary to operate our business and provide requested services. These may include:

• Tour guides, activity operators, transportation providers, and other service partners involved in your arrangements.
• Website hosting, customer relationship management, email, and communication providers.
• Payment processors, where applicable.
• Professional advisers or government authorities when required by law or necessary to protect legal rights.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, remember preferences, or measure marketing performance.

The technologies in use will depend on the website configuration and any third-party tools installed.

You can manage cookies through your browser settings. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

6. Third-Party Websites and Services

Our website may link to third-party websites or services, including Google Maps, Google reviews, WhatsApp, social media platforms, and external booking or payment services.

When you use those services, your information may be handled according to their respective privacy policies and terms. Carrillo Tours does not control the privacy practices of third-party websites.

We encourage you to review their policies before sharing personal information through their platforms.

7. International Data Transfers

Some of the service providers we use may store or process information outside Costa Rica, including in countries where data protection laws may differ from those in your country of residence.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with relevant legal requirements.

8. How We Protect Your Information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please exercise care when sending personal information over the internet.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to respond to inquiries, manage bookings, provide services, maintain business records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to or request limits on certain types of processing where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before fulfilling your request.

We will handle requests in accordance with applicable Costa Rican law and any other privacy laws that apply to the relevant processing.

11. Children's Privacy

Our website and services are intended to be used by adults planning travel and by individuals acting with appropriate parental or guardian involvement where necessary.

We do not knowingly collect children's personal information directly for unrelated purposes. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

Some tours and activities may have age-related requirements, which should be confirmed before booking.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage visitors to review this page periodically.

13. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Carrillo Tours:

• Email: info@carrillotours.com
• Phone: +506 2656-0584
• WhatsApp: +506 8746-7567
• Location: Sámara, Guanacaste, Costa Rica

For formal privacy requests, please use the email address above and include “Privacy Request” in the subject line.